Like many Malaysian companies, MH has a "price first" culture which flows over into other areas of airline decision making. Thus, the price is placed before value.
There's a great example of the man who calls a pizza shop and wants to order 25,000 Pizzas.
The man tells the pizza shop boy on the phone "I have a $2 per pizza discount coupon"
Pizza boy tells the man sorry we won't accept coupons for your order, and the man hangs up the phone.
Pizza boy goes to his manager, proudly saying "I just saved the pizza store $50,000".
Boy gets a promotion.
Welcome to Malaysia Airlines.
The biggest success factor in all the top companies is culture. Poor culture = poor corporate performance.
It means all the strong performers and the talent you WANT to KEEP end up leaving the organisation due to ...... culture. The poor attitudes beat them down.
The inverse effect rings true - if we were to look at everyone at MAS who has had a promotion over the past few years - they're probably great at politics and incompetent at their actual job.
A perfect example is the 2x world leading CEOs who left MH within 2 years.
Last edited by d00t; Mar 30, 2019 at 12:47 am