Originally Posted by
shd9
Yes. I was told in this forum that the MPO and AM call center is being outsourced to HKT or something, so most agents do not have the ability to manually calculate taxes. Numerous times when I try to redeem for a ticket they have to call me back to tell me the taxes and finalize the transaction.
I sent them an email complaining and they rang me back and said yes, now its impossible to process the credit card payments for anything over the Marco Polo phone line. Pathetic. I told them it was a huge degrade in customer service but I don't think she understood why!