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Old Mar 27, 2019, 5:14 pm
  #5  
Louidenise
 
Join Date: Feb 2019
Posts: 5
Similar but different

I’m booked next week LHR-LAX-SAN, I booked and paid for economy delight as wanted the extra legroom, I obviously didn’t check my flight enough and aparantly mid December they changed the aircraft and now I’m sat in economy classic (no legroom at all) Virgin say they can’t move us together as a family as full flight and only two spaces in ED, and no compensation as still in correct cabin, I did say that’s silly as if I booked a classic the seat map would not allow me to chose delight as it’s a different category, he agreed (virgin staff) but said nothing can be done, I found the change Monday when doing pre travel documents check. Being told by many staff that nothing can be done until airport on the day. I might add I booked these when booking opened last May when all cabins were empty.
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