Originally Posted by seanp7

I slightly disagree. I think AC's onboard experience, presentation, pride, and FA demeanor is consistently better than UA's in J. I agree that food is variable, though.

I like this thread. It's good discussion. I don't like that many of us (myself included) now tolerate UA and say "well at least the lounges are good and the Saks bedding w/ seat - just give me those and I'm fine". There's a real chance for a Nth American carrier to offer a premium end to end experience, and UA basically fails with onboard meals, service (frequently), check-in, transfers, arrivals lounges, and more. I'm not asking for a LH/LX first experience every time but at least try to aim for something similar in J that dials it back a bit but is market leading.

As silly as the accident-prone welcome PDB plastic glass was, with welcome chocolate, that was actually a nice touch (or at least an attempt at creating something special). Now we have radioactive blue plastic cups for a welcome drink. Premium...

Well, at least we have the Polaris lounges (at one end of the trip). Indeed.