FlyerTalk Forums - View Single Post - Someone started a petition against resort fees
Old Mar 27, 2019, 9:00 am
  #11  
pinniped
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Originally Posted by UA-NYC
enough bad publicity and maybe Marriott actually starts to care more about its customers
What is it that gives you this hope? Marriott is presiding over a program merger that has been a complete technology, customer service, and PR trash fire. They don't seem to have any self-awareness whatsoever.

This morning, they literally sent me an email promotion titled "Across the US: Get 500 points every night." The fine print of the email shows exactly SIX participating properties (a completely random six properties that I've never set foot in), making that I guess a record-breaking 99.9% opt-out rate.

At this point, I seriously feel like I'm being trolled by Marriott. They really do not care.
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