Old Mar 25, 19, 8:15 am
Join Date: Dec 2015
Location: Atlanta, GA
Programs: Delta SkyMiles,
Posts: 323
Originally Posted by SamOF View Post
Really? If you were an agent you'd delay a flight a further 3-5 minutes (which could make the difference between a passenger making a connection or not) in order to save $5 in DB comp and teach a passenger a lesson?
So in thinking this over, I realize it would not make sense to potentially delay a flight even more to save money, etc. However the point I am trying to make (probably more in my head) is that it is kind of sneaky to change the offer once you stand up and walk off the plane. It goes both ways, its only $100. The gate agent could say no, and the passenger didn't even lose anything, or the agent could give in and the company only "lost" $100. To me it's more the principle of feeling like you need to get the last word that irritates me (probably completely invalid on my part). Its as though you would only do that to prove you can bargain although you have zero leverage. Again, my thoughts and feelings are probably completely invalid.
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