FlyerTalk Forums - View Single Post - Why is there such as disconnect between PL and Polaris in-flight?
Old Mar 23, 19, 3:36 pm
  #18  
sinoflyer
 
Join Date: Feb 2006
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Originally Posted by elitefreak View Post
The whole point of purchasing a business class ticket should be the in-flight experience. Why glitz up the lounge and continue to neglect/downgrade the primary component? Nobody is going to select UA over another carrier with much better IF experience, even if their lounge is not Polaris quality.
I agree with a few posters upthread who see the hard product as more important for the inflight experience. If the flight delivered me to and from my destination on-time and well-rested, I would be satisfied and would not have cared about the food and wine onboard.

But I agree with you about the downgrades in inflight service. It is nowhere like the promise that UA kickstarted Polaris with back in 2016. But I never bought into the marketing folks to believe that UA could sustain things like the "wine flight" for any amount of time.
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