FlyerTalk Forums - View Single Post - Recovery when things go wrong on a Lifemiles award

Mar 23, 2019, 2:24 pm

#9

HoKo

Join Date: Jul 2010

Programs: UA, AA, SPG, HH

Posts: 672

Quote:

Originally Posted by Often1

I would send a note to TG noting that you were delayed on arrival and misconnected as a result of a delay caused by TG, that you asked TG to rebook you (provide the name, description and location of the individual with whom you spoke), and that he refused to rebook. Accordingly, ask that TG reimburse the cost of the replacement ticket you purchased from UA. Keep it to that. It will almost certainly be denied. With that denial, make a claim against your travel insurance.

Quote:

Originally Posted by smilee

What? There is no travel insurance with award tickets?

So in other words, you are saying he is S. out of luck.

That's not what Often1 said. He said that asking TG to reimburse the cost of the replacement ticket would most likely be denied. And then OP could use that denial as potential ammunition in his quest to seek recourse from a travel insurance provider (i.e. the credit card used to pay for taxes/fees would be one avenue worth looking into)

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