FlyerTalk Forums - View Single Post - Why is there such as disconnect between PL and Polaris in-flight?
Old Mar 23, 19, 2:25 pm
  #13  
bitterproffit
 
Join Date: Apr 2016
Location: BNA (Nashville)
Programs: HH Gold, Marriott Gold
Posts: 2,789
You are a million miler. You have probably endured the ups and downs of United Airlines for years. You know them better than most people know them.

They are the General Motors of airlines. They let their product degrade to the point it becomes almost a liability, then they rebrand with a brand new name. Everything is new and shiny and has a fancy design. They advertise heavily. It seems too good to be true. Because it is.

Then the cost accountants that actually run the company start noticing the costs. And the cuts start. And they continue.

Pretty soon, its a called a Malibu Classic and they only sell it to rental car companies. Oops, I mean its a Polaris business class because the napkin says so, but its the same United Airlines as it ever was. It gets you from point A to point B. You are relatively comfortable. Your basic needs are met.

I think the Polaris Lounges have a chance to stay special and keep that halo, because they need to be. But the airline experience is going to continue to go in that cycle that you already know so very well.
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