FlyerTalk Forums - View Single Post - Why is there such as disconnect between PL and Polaris in-flight?
Old Mar 23, 19, 1:15 pm
  #4  
mherdeg
 
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,806
I really think the fact that they leave you alone and don't tempt you with extra service or snacks is a big selling point for people who just want to arrive well rested.

United will never win the pax who want a great soft product and book UA JV partners J/F. What demand does this leave? Schedule snd sleep. They have like tripled down on the pillows, blankets, mattress, slippers, pajamas, etc.
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