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Thread: Combine Accounts Update
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Old Mar 23, 2019, 2:13 am
  #1113  
rover99
 
Join Date: Mar 2019
Posts: 12
Originally Posted by mickeyjaw
Having issues with this.

My ex-SPG account has gold status from AMEX Platinum. It has no 'combine my account' option to click anywhere and 0 balance.

My ex-Marriott rewards account has been downgraded to silver despite being linked to the SPG account. It is a about to recieve a large(ish) number of points swept over from my SPG AMEX and I want to make a redemption imminently.

I have tried to follow the 'combine' process twice now, recieved the 'please wait 5 days' message but they haven't been combined.

HELP! I really want my ex-Marriott account to show gold before I redeem...
I was in same situation, I got through to a helpful agent on the phone yesterday (calling the line for loyalty program issues). They said they would contact the back-end staff and find out why it is taking so long. Today my accounts have been combined.
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