Originally Posted by iflyjetz

You bought a ticket from an airline selling seats at below their cost (hence the reason why they've been hemorrhaging money). I am frankly surprised that anyone who buys a ticket on Norwegian expects the same level of service that established non-discount airlines provide. It's not going to happen. And if you're mad about this level of service, I suspect you haven't even started to consider where else Norwegian cuts corners to reduce expenses. When you buy a discount airline ticket, you're accepting a lower level of maintenance and employee training. You're accepting pilots and crews who are paid much less than their counterparts. Many of those pilots can't even get hired by a reputable carrier.
That's fine if you do that in all aspects of your life - need a surgeon? Who's the cheapest? Need a lawyer? Who's the cheapest?

Seriously, how do you think they're able to sell tickets for cheaper than the large reputable airlines? Some sort of magical accounting trick? No, it's because they cut every corner they can get away with. And sometimes that bites them in the hind quarters.