Old Mar 20, 19, 6:00 am
Join Date: Apr 2008
Location: Vancouver (Not BC), WA (Not DC)...I'm in a PDX flight path.
Programs: Elite peon; MR Silver; Choice Diamond; HH Silver; BW Diamond (status match);
Posts: 977
Originally Posted by rny321 View Post
If a hotel provided the published elite benefits to guests without being asked, it would eliminate a lot of complaints. When upgrades aren't available, being proactive with an honest explanation would improve guest relations. Beyond those simple suggestions, treating guests as you would like to be treated at a similar category of hotel would help. When the inevitable service failures happen, offering a solution without prompting can make a potential bad experience a positive one.
Thank you! I try to drive the point home of knowing the published elite benefits, but sometimes, the point falls on deaf ears. Like I told JBord, it's those little things that count and that can make all the difference.
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