Originally Posted by
hockeyinsider
I disagree. Many of the complaints have been about hotels cheating by claiming a muffin and coffee is breakfast, despite the obvious intent of the terms and conditions and Marriott's public statements when the new benefits were launched last August under the now-former unified Marriott Rewards–SPG–Ritz-Carlton Rewards loyalty program.
A muffin and coffee *was* the breakfast benefit at a decent number of SPG properties pre-merger. So it's not clear to me, on that front, whether the blame lies with properties ignoring the new benefits, or Marriott not communicating them.
Take, for instance, this "pocket guide" apparently distributed to hotels:
https://loyaltylobby.com/2018/09/10/...-pocket-guide/
If that's what hotels are using to guide benefits, you can see why they might be confused; they don't even list breakfast benefits in the same location for all brands.