Originally Posted by
aerobod
AC has been pretty good at rebooking, too. I’m doing IT work for them in the Ops area at the moment and they have been quite proactive in using their analytics to try and optimize fleet utilization. My own flight tonight was cancelled but I was efficiently rebooked on to one an hour earlier.
Good to hear. Now if they would just answer the phone when I call !! I had to rebook last Saturday (before the MAX grounding) to avoid the snowstorm in DEN . It took three attempts and two hours on hold to get it done. But it turned out well - I got out on time, but my original flight was cancelled.
I haven't seen any complaints about WS's phone service, so I assume it's better. Good for them.