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Old Mar 15, 2019, 6:20 pm
  #1  
waqarsarwar
 
Join Date: Jul 2013
Posts: 42
Award Ticket Issue

Hello All,

I purchased 2 award ticket for my parents using JAL miles before the devaluation took place. They were flying out from SKT-DOH-MEL on Qatar Airways. Unfortunately SKT airport was closed by the government of Pakistan because of on going conflict with India. So I called Qatar Airways & they told me since the ticket is issued by JAL, I should call them. I am based in USA so I called JAL center in Japan because the flight was departing in 48 hours. After speaking to the supervisor she told me I would need cancel the tickets & find award availability again. Qatar has no availability for my routing... so I cancelled the tickets & booked on Emirates where I had to pay extra miles since the devalue + surcharges.

So my question is what are my options if something like this happens?

OLD flights ( SKT-DOH-MEL & AKL-DOH-SKT) in J 200K JAL miles + 550$ in tax
New Reservation ( LHE-DXB-AKL & MEL-DXB-LHE) in J 260K JAL miles + 1500 tax & surcharge

Last edited by waqarsarwar; Mar 15, 2019 at 6:22 pm Reason: MORE INFO ADDED
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