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Thread: Contacting AC - not accepting calls
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Old Mar 15, 2019, 5:31 pm
  #41  
YVRYEGYVR
 
Join Date: Jan 2018
Location: YVR/YEG/YYZ depending on day
Programs: E35K, FPC Platinum
Posts: 392
Originally Posted by 24left
Posted a number of times. Log in to your Altitude page and click My Priority Contacts tab at the top



I think they did. They hired the people they hired, pay them what they pay them, train them with what they want the agents on the phone and at the airport to know. It works for them. It just doesn't work for the customers. DL and others had the call-back option many years ago. And yet, here we are with AC.
Thanks- indeed the number on the altitude page is different from the contact within the app- but when I'm on the go, its the latter I refer to to find the number.. so another example of AC's lack of attention to detail.
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