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Old Mar 15, 19, 2:10 pm
  #4  
Yoshi212
 
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,565
You make the claim with the airline. They'll either accept it & pay or deny stating why. If they deny and you disagree you appeal and if they hold fast while you still feel in the right you make it a legal matter.

Trying to send a physical letter will only delay any action.
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