Originally Posted by
Dave Noble
You would have to mistakenly select Avalon and then continue with booking 2 connecting service rather than a non stop service. It seems more than just a simple misclick type mistake, but that there was no error in selecting the flights but that better options were found later. A simple error in processing a booking would not lead to booking 2 sectors instead of 1 and paying $100 extra. I suspect that the poor choice in flights was just something discovered by OP after the passenger made the booking
You obviously don't know or haven't dealt with people who struggle a bit with internet "stuff". I can see exactly how it happened. Father went on booked the flights from the options that came up .. which doesn't include the non stops when you select Melbourne (Avalon), which is the first on the list of the two Melbourne options. Son or Daughter sees it and flips out wanting to know why on earth father picked a two hop journey via Sydney landing way out in Avalon. Very easy mistake for a beginner to make.
But if you want to think the worst of people, then you are of course free to do so.