FlyerTalk Forums - View Single Post - Has Marriott always been this virulently anti-guest?
Old Mar 14, 2019, 5:41 pm
  #38  
dominiktoday
 
Join Date: Mar 2019
Posts: 2
I think it highly depends where you are, I had 232 hotel days total in 2018, and you can not compare Europa, Asia or the US. In Europe.

In Europe, I can tell you 95% if I will get an upgrade at SPG / Marriott or not. 19 trips to Frankfurt, the same hotel never got an upgrade there. Complaints got answered poorly and very rude.
Since that we still use SPG / Marriott but switched Hotel brand and now every time an upgrade, very nice people.

So you have to test a lot to get the satisfaction you want to have. So also very important who is managing the hotel locally and how they train their people. So not all are related to the change from SPG to Marriott.

But because all is getting a bit out of line and tested past ten stays, IHG and Hilton are trying to match to check out what they have to offer or willing to offer.
Loyalty is not that what it was 5-10 years ago.
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