Here is the response from the Canadian Transportation Agency, which I think skybluesea suggested would be the response:
While the Agency has authority over a wide range of air transportation related services, its authority does not extend to issues related to quality of service. Upon review of your complaint, it would appear that the issue you have raised regarding deflating business class pod seats is a quality of service matter.
As to the issue of non functioning lavatories, the Agency's authority does not extend to issues related to health, safety or security. It would appear that this portion of your complaint falls under the responsibility of Transport Canada Civil Aviation.
Therefore, you may wish to forward your concerns to Transport Canada for their consideration and direct reply to you at the following link:
https://www.tc.gc.ca/eng/civilaviation/menu.htm
Alternatively, you may contact them by email at
[email protected]