Originally Posted by
hotelboy
As a hotel manager all of this is 100% kosher. I understand that the OP is upset but it is all within the T&C. It also follows the cancellation policy. I have worked in many a resort (beach and ski) that have had greater than normal cancellation periods. It is very difficult for these hotels to resell rooms at the last minute. A city property is much different. All in all this is why travel insurance was created. No need to cry over spilled milk.
As kosher as my cheeseburger...... if a points booking was made and the guest missed only one night- those points should be forfeited. The hotel agreed to accept the points for the night and should be paid accordingly. Very poor customer service.