Old Mar 14, 19, 7:12 am
Join Date: Jan 2011
Location: YYZ
Programs: TK*G, AC Aeroplan, Fairmont Platinum, Starwood Gold, Nexus/GE, Hertz #1 Gold
Posts: 1,609
Originally Posted by Jasper2009 View Post
Same story with missing points: There are endless reports about points not posting properly. A cynic may get the impression that it's part of Accor's business strategy. The process of getting those points credited could hardly be more convoluted, time-consuming and annoying (due to many agents being incapable of dealing with something as simple as a missing points request).
Now compare that with the way Fairmont handled it. Of course, Fairmont didn't have a points system, but you could earn airline miles on each stay. In the rare event that your points didn't post after your stay, you could either call HQ or send an e-mail to the "frequentflyer" address. If during business hours, Peggy (I wonder if she's still there?) would e-mail you back to say she was looking into it, and your points would get posted quickly. No arguing. No repeated phone calls needed. No having to send in proof of your stay or eligibility for the points. They did the investigation for you, and solved the problem quickly. If after hours, you'd hear from her at the start of business the next day.
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