Old Mar 14, 19, 2:45 am
Join Date: Jul 2018
Location: Italy
Programs: Accor Hotel, Hilton Honors, Emirates, Alitalia, Amex
Posts: 740
Originally Posted by Jasper2009 View Post

Same story with missing points: There are endless reports about points not posting properly. A cynic may get the impression that it's part of Accor's business strategy. The process of getting those points credited could hardly be more convoluted, time-consuming and annoying (due to many agents being incapable of dealing with something as simple as a missing points request).

A policy along the lines of "should the hotel fail to post the correct number of points within 14/21 days of check-out, the member shall be entitled to 2000 bonus points" or even "...2000 bonus points or twice the regular amount, whatever number is greater", should help to rectify this.
it’s a good idea. Really.

Even if i can think at it as a funny never ending story 😃

-800 points for stay not posted after 2 weeks

-claim to be credited and request of 2.000 bonus points as fee

-800 + 2000 points not posted after 2 months more

-claim to be credited 2800 points + another 2000 points double fee

-4800 points not posted after 10 years

-claim to be credited 4800 points + another 2000 points triple fee

-6800 points not posted after 40 years

-claim to be credited 6800 points + another 2000 points quadruple fee

-points not posted again

end of the story

“Here lies a loyal Accor hotels guest, he was on credit 8800 points”
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