Old Mar 14, 19, 2:14 am
  #247  
hotel_user
 
Join Date: Mar 2017
Programs: accor plat
Posts: 314
Originally Posted by nrouxel View Post
I don't really know if Hotel Management really gets penalised when guests leave negative remarks. I think the hotel can answer that it was full and that an upgrade was not possible.

Anyway, once or twice a year when I'm really pissed off (upgrade refused, no welcome drink and bad welcome), after completing the survey, I also write Accor CC about the stay and I usually get 600 to 2000 points which are paid by the hotel. I think it is the only way to penalise the hotel.
I think I nearly could do this after nearly each stay in France, but I'm too lazy to do it every time

In a hotel that "knows" it is in the wrong, you seldom get sent the Trust You survey ...... so your only way forward is via Accor CS and a 1 star Trip Advisory review...... and the cut and paste generic response that everything was fine and its a nice day, and see you soon .....
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