Originally Posted by
gilbertaue
It was in the works, but then most agreed that there is such a tool already: It's the TrustYou survey. Hotel Management gets penalised when guests leave negative remarks. So use it as a tool to complain & compliment.
I don't really know if Hotel Management really gets penalised when guests leave negative remarks. I think the hotel can answer that it was full and that an upgrade was not possible.
Anyway, once or twice a year when I'm really pissed off (upgrade refused, no welcome drink and bad welcome), after completing the survey, I also write Accor CC about the stay and I usually get 600 to 2000 points which are paid by the hotel. I think it is the only way to penalise the hotel.
I think I nearly could do this after nearly each stay in France, but I'm too lazy to do it every time