Originally Posted by
hotelboy
The St. Regis is just following its contract you agreed to when you accepted the terms and conditions. You had ample opportunity to cancel before hand if you did not like the terms they were offering. What would have happened if somehow you did get to Aspen and they had sold your room?
The terms changed, which is the point you appear to missing here again and again.
The hotel preferred $1K no show rather than the internal payout for the award stay.
Greedy.