Originally Posted by
howtofreetravel
This could also be a mistake of the hotel ? Maybe give them the benefit of the doubt ?
Absent any response, I agree. But
1. The manager doubled down on the position (per the OP.. and this OP seems to be reasoably laying out the encounter, vs the exaggerated histrionics we see some times)
2. See this:
Nearing the end of my relationship with Marriott - how to deal with the ST Regis Same property, another dick move.