Originally Posted by swag

Although within the T&C, charging a cash fee instead of just the points is very consumer-unfriendly. I'd argue that if the hotel doesn't get paid by Marriott when the guest no-shows, that's a flaw in the agreement between Marriott and its hotels.

If the hotel is not full, the the cost of the unsold room is minimal, and the hotel should be satisfied with the payment in points. If the hotel is near capacity, then the payment they get from Marriott is close to full rate.

It's still bad to charge this fee when someone completely no-shows, but when the guest has a documented airline irrops and shows up the next day for the rest of the stay, it's completely egregious. What a dreadful way to treat a loyal customer, by both Marriott and the hotel.