Originally Posted by
hotelboy
As a hotel manager all of this is 100% kosher. I understand that the OP is upset but it is all within the T&C. It also follows the cancellation policy. I have worked in many a resort (beach and ski) that have had greater than normal cancellation periods. It is very difficult for these hotels to resell rooms at the last minute. A city property is much different. All in all this is why travel insurance was created. No need to cry over spilled milk.
Leave the room empty then. If the OP paid for 5 nights and missed one due to a flight issue, what exactly do you lose? its not like the OP is asking for a refund or points back. They paid, .... happened, you lost nothing. If you don't get points, thats something you and other managers should fight with Marriott about.
Hiding behind obscure and ridiculous T&C is a cheap move. Fits right in with Jeff Smiker, Doug Parker and that group. This is kowtowing to weak policies and sticking it to someone who did everything right and got the short straw - basically a flat track bully move.