Also why should the no show change the fee from points to cash? The guy like me already paid in points and then because a plane doesn't arrive the hotel can just bill him whatever they like in cash? Ill be disputing my charge with Amex *(post below also on this crappy St Regis). Will also be posting all over about this crappy St Regis. Seems this is their policy. This property hates point use (They've told me this before) and Clearly this is their retaliatory method.