Originally Posted by
InTheAirGuy
IT is really, really, really hard for AC, as is customer service. Maybe one day, they will figure it out, and base executive bonuses upon their ability to interact with customers.
Until then, well, you're on your own.
Yeah, I have come to that conclusion. Pretty pathetic. AS is my regular airline and their customer service is stellar. I would even settle for bad from AC. But this is beyond abysmal.
Originally Posted by
secretalcoholic
The only time I had to call AC Reservations I got the same message as well. This was before this 737 Max 8 issue and I don't believe there was any travel alert going on that time, so just a random spike.
Gave up, dealt with an agent at the airport instead.
Same here. I went out to the airport this afternoon and dealt with this. When I got home, I canceled all my upcoming AC bookings. It will mean a more expensive flight with a less desirable routing with AS but at least I get excellent service both on the ground and in the air. A failed experiment at switching to AC.