Old Mar 12, 19, 8:11 am
Join Date: May 2011
Location: ZRH, BKK, NAS
Programs: BA Gold, AA ExecPlat, TK Elite
Posts: 144
BA refusing re-route on cancelled EI avios ticket

Hello to all,

I am at my wits end with BA. I have a booking with BA avios for YUL-DUB with EI in business class.
As many of you may know, EI has cancelled the YUL route until 2020, thus my ticket was cancelled.
Despite numerous calls (at least 4 to BA, 2 to EI) I cannot seam to be re-accomodated on a suitable alternate flight.

EI flatly refuse to touch my ticket, since it was issued by BA avios.
BA offers me a complete free refund (which I am not interested in) or a re-route pending avios availability.

My suggestion for a re-route onto YUL-LHR-DUB (which makes the most sense IMO) was flatly refused for lack of avios availability.
I was offered alternate YYZ-DUB or BOS-DUB with EI, but with me having to take over the cost of getting to YYZ/BOS, which is unacceptable in my view.

On the other main thread, I have noted some members with the same type of ticket as me have been rebooked (not just by BA but surprisingly also EI) onto services operated by BA, so why am I getting the run-around and complete contrary information?

I am really loosing it as I am spending significant time already now by calling both airlines, and I seem to be getting nowhere.

What are your thoughts on how I should proceed, any suggestions are duly welcomed!


LX64A332 is offline