As part of complaining about the gluten free food in First, and collapsing foot stall in CW (among other things), I was offered 20k Avios, which I refused.
I was then instead offered a 'space available one-way upgrade', which is something I've never heard of before.
As we have a WT booking LHR/DEL (out this Friday, back 31st), the customer relations agent suggested applying it to that.
What's frustrating though is that:
- There's a huge list of terms and conditions basically stating it can happen at any time up to the gate, or not at all (hence 'space available' I suppose)
- The agent was also unable to explain anything about likely availability, whether it matched normal reward availability, and whether gold status would help
- They even stated that we may even see empty seats in WTP, despite being refused the upgrade. This advance warning suggests expectation management that makes me think that's common enough.
I also asked the agent if I could upgrade WT to WTP myself, with cash or Avios, and apply the upgrade then to CW (it's a night flight, and would be a real boon), but still there'd be no guarantee, and WTP itself isn't worth it to me.
So any ideas on how best to use this? Shall I ask them to un-apply it, and wait for when I know a WTP-CW space is available?