Originally Posted by
itsaboutthejourney
Um no. I think you have said yourself that you are a legacy Marriott person so you likely don't understand that while the structure of the program (i.e. suite nights, 4pm check-out, etc.) has resemblance of SPG, most of our experience has been changed and is a downgrade. The website & app are big downgrades in function and information displayed. Having to call or fax things that we used do online is not SPG oriented. Delays or errors in stay credits are not the SPG way. Ambassadors who are overwhelmed is not the SPG way. SPG hotels now using the less sophisticated MARSHA and no longer having your stay history or room preferences is not the SPG way. Seeing rates that are non-cancelable but can be canceled until 24 hours prior to check-in is not the SPG way. Having hotels collect a deposit for award stays 6 months out is not the SPG way. Silence from the company is not SPG oriented. Shall I continue? Bonvoyed is a good way to sum it up.
Not sure which side to blame for this, but I don't remember ever being able to download a hotel folio from Starwood site, while Marriott before merger always made it available. I guess I can blame the Starwood influence and say that things are now "not the Marriott way" since it's about 50/50 whether I can retrieve a prior folio or not.
What have you had to fax in btw? I know it's YMMV on points/nights posting (I have not had any of the issues others have experienced including a stay that posted this morning from two nights ago), but I can't believe you area being asked to fax in folios.
I think things are messed up, but apparently I have lucked out or just don't care about certain things that others do.