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Old Mar 9, 2019 | 4:59 pm
  #31  
itsaboutthejourney
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Originally Posted by C17PSGR
Unfortunately, the SPG side has been more vocal on expressing their issues even though the new approach is much more SPG oriented, which is far less consistent than Marriott regulars expect.
Um no. I think you have said yourself that you are a legacy Marriott person so you likely don't understand that while the structure of the program (i.e. suite nights, 4pm check-out, etc.) has resemblance of SPG, most of our experience has been changed and is a downgrade. The website & app are big downgrades in function and information displayed. Having to call or fax things that we used do online is not SPG oriented. Delays or errors in stay credits are not the SPG way. Ambassadors who are overwhelmed is not the SPG way. SPG hotels now using the less sophisticated MARSHA and no longer having your stay history or room preferences is not the SPG way. Seeing rates that are non-cancelable but can be canceled until 24 hours prior to check-in is not the SPG way. Having hotels collect a deposit for award stays 6 months out is not the SPG way. Silence from the company is not SPG oriented. Shall I continue? Bonvoyed is a good way to sum it up.
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