Originally Posted by
gameswolverine
Yes, of course I'd heard of targeted promos and have received them in the past, sometimes on request. That's why I'd phoned to ask about this one.
I've never heard of targeted promos being randomly selected though - and never had starwood tell me I should have received one and then waste my time like this.
Until someone on FT figures out the algorithm to select participants in these targeted promos, the promo will continue to be "random" to our eyes. People have been trying to figure it out for years with variations on:
- I have x stays coming up
- I have y points in my account
- I have XYZ status
- We had a full moon last night
- I was wearing my lucky underwear yesterday
etc
Have you figured out how they determine who to target?
As far as what Customer Service told you, there's been a ton of incorrect information and broken promises disseminated by the CSRs. You just have to peruse these pages to see what I'm talking about. Sorry to sound so harsh, but it's the new reality around here. Welcome to Bonfire!