FlyerTalk Forums - View Single Post - Reservation Cancellation Policies (General Discussion)
Old Mar 7, 2019, 10:19 pm
  #33  
RobOnLI
FlyerTalk Evangelist
 
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,342
Cxl policy does not match between website and email conf

Just booked a room for next week on Marriott.com. Stay starts on March 12. When I booked the room the website told me the cancellation policy is 2 days before arrival [March 10, 2019].

The email confirmation says I can cancel the room until "Saturday, March 9, 2019 [2 days before arrival]". So which is it?

Assuming the 10th, is the cancellation allowed until 11:59pm on the 10th, midnight on the 10th, or...?

This is the first time I've noticed the email is different from the website. Or maybe since the change to Bonvoy, Marriott can't figure out what 2 days before a particular date is.

-RM
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