Originally Posted by
erik123
That's an unusual case. FYI Improper ticketing is not new. I have had to call AA several times to reissue the ticket at QR check-in, with QR claiming the ticket wasn't issued and AA claiming it all looked fine on their side..
This is NOT tickets not properly issued, the tickets are issued but one of the passenger on the same PNR has been replaced by the name of a passenger whose ticket was issued and flown TWO years ago...
Since this is 001 stock, AA's SABRE is once again to be blamed. What a crappy and woefully outdated system - it can no longer handle the volume of transactions therefore recycle PNRs have been the case for a long long time. This is the first time I learned about ticket number is also recycled!
Kudo to QR's outstation managers who went above and beyond to help the customers and the idea to send the screencapture over so AA could see what the screw up was. Bad for the AA side who refused to do anything on the first call. All AA needed was just to reissue the ticket on the first call and the problem would have been fixed. But No, AA wouldn't do it.