Made two reservations last night and used Points Advanced. When I called today to order the e-cert, I was told that the points had to be taken yesterday to honor the old points. I asked her to check with her supervisor and she came back with the same response.
Guess I'll have to keep calling...
Update. The second phone rep was able to calculate the correct number of points and ordered the certs. However, when I got off the phone and checked my points balance, I realized that she deducted the number of points based on the new category not what she told me it would be. This is so frustrating....
Last edited by SP03; Mar 5, 2019 at 11:50 am