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Old Mar 3, 19, 10:34 am
Join Date: Jun 2008
Programs: TK*G (E+), AA OWS (Plat Pro), EY Silver (compted), IHG Plat
Posts: 6,861
This is normal. You can access only reservations made via

There is a thread on this forum about how to retrieve electronic ticket info from the Travel Sky web side (Travel Sky is the GDS all airlines in China use). Otherwise you need to call CA - be ready to provide flight number, date, origin point and last name (or Travel Sky PNR number if you have it).
TPJ is offline