Originally Posted by
barzondo
I booked a flight had to cancel. Got a 513.00 dollar credit. Called customer service and tried to use my flight credit. Almost non-speaking english representative. I did make out a few words here and there. Booked my flight with my credit. Rep explained the 200.00 dollar charge for the airline. Flight was 194.00. Total 394.00 right? Wrong Travelocity charged 200.00 to my credit card and wiped out my travel credit.Said airline policy charged them 200.00. So I had a 513.00 credit. Called them another none fluent english speaking person told me that was their policy. So 194.00 flight just cost me 713.00. NEVER EVER USE THEM AGAIN. How can they do this? I wish United would stop doing business with these criminals.
I find it nearly impossible to believe that they charged $200 (in new money) to your credit card in the absence of your consent, but if they did, it should be easy to dispute.
I realize there is a bias against OTAs on FT, but I almost always book my intra-China flights via ctrip because they help me out when things go wrong.