Old Mar 1, 19, 2:58 pm
Join Date: Dec 2007
Location: New England
Programs: United 1K, Delta PM, Marriott Titanium, HH Gold, Club Carlson Gold
Posts: 6,257
Originally Posted by RogerD408 View Post
Apparently there is no repercussion for poor support, so yes, things are that bad. I would suggest a second call to hopefully get a friendlier agent that will at least listen to the request, or you may be able to contact the property directly. I think Customer Service needs to be retitled Corporate Support where what the customer no longers matter.
This is my first experience post-Bonvoy renaming and I'm just shocked at the difference. I get that we all have bad days and I've dealt with CS agents in a lot of places but never have I had one talk like that. wow.

I've also had agents who are semi-annoying and interrupt when I'm speaking, this one was talking over me on purpose!
demkr is offline