FlyerTalk Forums - View Single Post - Is this enough compensation for 72 hour delayed luggage?
Old Feb 27, 2019, 1:59 pm
  #5  
Ditto
 
Join Date: Mar 2016
Location: CPT,AMS
Posts: 4,409
Originally Posted by Goldorak
Q3) this is certainly far from being generous, but I would say that unfortunately it is becoming standard Since last FB changes (april 2018), they have drastically reduced the number of miles given as compensation. They try to have you believe that it represents a lot of miles given what you earn with a revenue ticket (8000 miles would represent what you earn with a 1000 EUR ticket for a platinum member or 2000 EUR for an explorer member), while they should consider what is the value of those miles when you want to use them. And, then it's a shock because we are talking of about 20 EUR value. So it's up to you to decide whether you want to push them or not, depending on how much you paid for your ticket.
To be fair to AF, they have no responsibility whatsoever for OPs late luggage delivery, irrespective of the cash value I think it is a generous offer.
Ditto is online now