Old Feb 26, 19, 4:33 am
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 9,059
This forum is one of the places where I constantly read about terrible mishandling during irrops, especially on LX, and it really puts me off Lufthansa Group big time. I do hope that this is something that improves overall. Having said all that, I have so far been blessed enough to not have had too many bad experiences (the worst maybe was a 4U cancellation BSL-DUS, put in airport hotel, EU261 or whatever claim totally ignored. It was a Sunday night and quite a lot of business passengers, as opposed to leisure, had to be in DUS for work the next morning. I've had others, but always managed to wrangle my way out of the worst situations).
Concerto is offline