FlyerTalk Forums - View Single Post - The Achilles' Heel of the New CW: Beverages
Old Feb 25, 2019, 6:17 pm
  #6  
krispy84
 
Join Date: Jul 2014
Location: UK - Hampshire & London
Programs: Mucci de Guardian des Celliers des Grands Crus 1e Classé, plus BAEC.
Posts: 2,734
Originally Posted by Buzzz
I think there will always be a divide on FT in the interpretation of what should be considered fundamental, basic, or minimum in a business class cabin. My opinion may not be shared by all, but I am of the thought that it shouldn't be necessary to have to flag down a passing FA to have my glass refilled in business class. They should check back with me. Nor should I have to ring the bell to have my tray cleared away after I am finished dining. We had this with the old CW; it is gone now.

Would we accept this sort of service in a nice restaurant? Nobody ever returns to your table after serving your food?
I agree that you shouldn’t have to use the call bell but why on earth would you sit for so long with an empty glass and tray? There comes a point when we have to take ownership of the service we want, if it is not being proactively offered.
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