Originally Posted by
TheShis
Hi, all.
While I've read countless reports about Hilton granting status matches multiple times to Honors members along the years, they simple refuse to match me, as they say it is a "one off" thingie, while I know it's definitely not (my colleague just got status-matched - thrice!).
The Honors representatives are truly useless - they don't read the email from the beginning and do a generic copy&paste even after 2 dozens rounds with them.
Frustrated beyond belief.
Any advise would be appreciated.
Thanks.
It is a very frustrating experience and I finally gave up and told them I intended to increase my Hilton stays(I had 4 just in one week a few weeks ago),until this runaround. The response I received was more runaround.
There is little difference between Gold and Diamond in my experience, so I will use Hilton when their bonus is better than others, but it will not be my first choice otherwise