Old Feb 25, 19, 10:02 am
  #46  
William Agius
 
Join Date: May 2008
Posts: 281
Lufthansa Business Class back to Basel. That was... interesting.

HERE'S THE LINK TO THE PHOTOS

TRANSFER IN FRA

My flight from Malta comes to an end at the C pier, which is just about the worst thing that can happen to you if youíre connecting through Frankfurt to another Schengen flight. Because although passengers exit into the Schengen area, the moment you step out of the gate, youíre no longer in the secured area, which means that for my onward flight to Basel from the A pier, I am going to have to go through security again Ė which is kind of missing the point. There is a separate security line for premium passengers. But somehow they even manage to screw that up in Frankfurt, because the queue for security at the premium lane is actually much longer than the regular Economy Class queues.

LOUNGE
By the time Iím airside, itís just coming up to eight in the evening. The flight should start boarding in about twenty minutes. As itís on my way anyway, I decide to stop briefly in the lounge. As it turns out, the place is far more crowded than the public airside area. There are people everywhere and there literally isnít any place at all to sit. There are people standing around randomly, holding a glass of beer in one hand while trying to hold a plate of food and eat at the same time with the other hand.

BOARDING
Boarding is from a bus gate of course, which is never pleasant in Frankfurt, because you end up driving through the bowels of the terminal facility, stop starting all the way, before being ejected on the apron.CABINThere are six rows of Business Class on this eveningís flight.
CREW
There are two middle aged female cabin crew on the flight and they both so couldnít give a .... itís not even funny anymore. The one working the rear cabin has a set facial expression that is very much reminiscent of a bulldog Ė I think itís the drooping jowls that help to create the effect after having spent too many years glaring at passengers without smiling.

SERVICE
The more senior flight attendant is not much better. Her announcements are made without any interest, professionalism, intonation or even pausing. Does she ever stop to breathe? Once the service begins, 1A asks her what thereís on offer to drink. To which her only reply is that she really hasnít got time for this and that he should just tell her what he wants. Sheíll be sure to tell him if they havenít got in on board. Charming, Iím sure.

THE MEAL
The tray table on the empty seat next to me is down. I opened it to put my glasses on it. When the flight attendant reaches my row, she unceremoniously plonks down a tray without saying a word and just moves on to the next row. Ehm, thanks?Surprisingly, the meal looks nicer than the breakfast the day before. Thereís a plate with antipasti:

Vitello tonnato
A prune rolled in bacon
A mushroom filled with cream cheese
A fig and a piece of blue cheese

The meal is served with bread sticks, a chocolate bar and a dessert. In addition, bread is offered separately.

ARRIVAL
With a flight time of only thirty minutes, itís quite impressive that Lufthansa should offer anything at all, and I really am quite surprised by the quality of the meal. Before the crew have managed to serve all the passengers in Economy Class a drink, weíve already started out descent into Basel. The senior flight attendant takes another very deep breath, so as not to have to interrupt to inhale and exhale while she speaks, and announces that the service shall not be completed because that villainous cad of a pilot has selfishly started the descent. I notice also that she doesnít even consider for a moment making an apologyÖ

CONCLUSION
If nothing else, avoiding Frankfurt airport is a good enough reason to not fly Lufthansa. The airport is an unattractive and inconvenient mix of randomly constructed buildings that are linked together without a concept and clearly without a thought to the unfortunate souls that have to transfer through this hovel. As for Lufthansa, I think itís really quite tragic to see what a sad state their regional operation has degraded to. If you treat the people working for you badly, you shouldnít expect them to treat your customers any better. And thatís okay too, but customers are fickle.
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