Old Feb 25, 19, 5:16 am
  #199  
myperks
 
Join Date: Dec 2007
Location: SFO
Posts: 2,495
Originally Posted by Fyd View Post
Had a reservation question for Marriott Bonvoy via web contact form, still no response after 4 days, so I cancelled my reservation.
i had responses take weeks after the bungled SPG merger, but 6 months later they still don't respond? Is this the new normal at Marriott? What are other people experiencing?
Oh well, I guess expecting a response from customer service within 2-3 days are just over-entitled elites making "noise around the edges"....
Maybe itís just me, but why would you email about a reservation question unless itís a direct email to the property? Phone call is the best way to go, and by that directly to the property because apparently no one can get through on the phone to Marriott
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