Old Feb 25, 19, 5:15 am
  #198  
tth6133
 
Join Date: Mar 2014
Posts: 382
Originally Posted by Fyd View Post
Had a reservation question for Marriott Bonvoy via web contact form, still no response after 4 days, so I cancelled my reservation.
i had responses take weeks after the bungled SPG merger, but 6 months later they still don't respond? Is this the new normal at Marriott? What are other people experiencing?
Oh well, I guess expecting a response from customer service within 2-3 days are just over-entitled elites making "noise around the edges"....
Don't expect any responses. I have filed multiple case numbers on various issues, both electronically and via live CSR, since last August and haven't received a single response yet...
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